Telecom Engineer
-
Khác
Mô tả công việc
Primary skills:
Voice
Infra support:
ACD
PBX
IVR
Call
Gateways
Voice
Mail
Soft
Phones
Secondary skills:
Desktop
Support (Windows OS, Mac)
Attending
to tickets e-mails
Attending
phone Calls from users
Security
– Virus Alerts/Vulnerabilities/Patches/Service Packs Tracking.
Maintain
and Update Ghost images
Access
/ rights revoke on expiry
Support
of Video conferencing other equipment in meeting rooms
Hours of operation:
Day
shift (6 AM – 3 PM / 7 AM – 4 PM / 8 AM – 5 PM / 9 AM – 6 PM / 10 AM – 7 PM)
Working
days: 5 out of 7 days from Mon to Sun (Full day shift will be there on Sat or
Sun or both days and weekly-off will be given between Mon Fri in lieu of
Sat/Sun)
Other
requirements:
Must
have flexibility to work on all areas of IT support including desktop support
People
with past experience on multiple domains of IT support will be preferred
For
urgent issues, visit to office will be required at any time including
night/week-end.
24
x 7 availability on mobile phone
Voice
Infra support:
ACD
PBX
IVR
Call
Gateways
Voice
Soft
Phones
Secondary skills:
Desktop
Support (Windows OS, Mac)
Attending
to tickets e-mails
Attending
phone Calls from users
Security
– Virus Alerts/Vulnerabilities/Patches/Service Packs Tracking.
Maintain
and Update Ghost images
Access
/ rights revoke on expiry
Support
of Video conferencing other equipment in meeting rooms
Hours of operation:
Day
shift (6 AM – 3 PM / 7 AM – 4 PM / 8 AM – 5 PM / 9 AM – 6 PM / 10 AM – 7 PM)
Working
days: 5 out of 7 days from Mon to Sun (Full day shift will be there on Sat or
Sun or both days and weekly-off will be given between Mon Fri in lieu of
Sat/Sun)
Other
requirements:
Must
have flexibility to work on all areas of IT support including desktop support
People
with past experience on multiple domains of IT support will be preferred
For
urgent issues, visit to office will be required at any time including
night/week-end.
24
x 7 availability on mobile phone