ITSM Business Analyst
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Khác
Mô tả công việc
The ITSM Business Analyst is responsible for
Gathering requirements
Work with ITSM Architects for implementation of workflow accross ITIL modules.
Provide Process Consultantancies and workflow to Tech Team to develop solutions to business process problems
Create and design workflows for better cordination between Incident, Problem, Change, Release, Configuration, Asset, SLA management.
ITILImplemented or worked on Implementation of Service Management suite such as BMC, ServiceNow or equivalent.
Implemented or worked on Implementation of Service Management suite such as BMC, ServiceNow or equivalent.
ITIL v3 certification is a must.
Gathering requirements
Work with ITSM Architects for implementation of workflow accross ITIL modules.
Provide Process Consultantancies and workflow to Tech Team to develop solutions to business process problems
Create and design workflows for better cordination between Incident, Problem, Change, Release, Configuration, Asset, SLA management.
ITILImplemented or worked on Implementation of Service Management suite such as BMC, ServiceNow or equivalent.
Implemented or worked on Implementation of Service Management suite such as BMC, ServiceNow or equivalent.
ITIL v3 certification is a must.