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Incident Management Agent

  • Other
  • Other

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Job Description

• Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
• Log all Incident/Critical incident details, allocating categorization and prioritization codes
• Understanding of ITIL framework with Incident management
• Understanding of ServiceNow as ticketing tool
• Call handling skill and different IT team interaction knowledge is a must

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