Telecom Engineer

Primary skills:

Voice
Infra support:

ACD

PBX

IVR

Call
Gateways

Voice
Mail

Soft
Phones

Secondary skills:

Desktop
Support (Windows OS, Mac)

Attending
to tickets e-mails

Attending
phone Calls from users

Security
– Virus Alerts/Vulnerabilities/Patches/Service Packs Tracking.

Maintain
and Update Ghost images

Access
/ rights revoke on expiry

Support
of Video conferencing other equipment in meeting rooms

Hours of operation:

Day
shift (6 AM – 3 PM / 7 AM – 4 PM / 8 AM – 5 PM / 9 AM – 6 PM / 10 AM – 7 PM)

Working
days: 5 out of 7 days from Mon to Sun (Full day shift will be there on Sat or
Sun or both days and weekly-off will be given between Mon Fri in lieu of
Sat/Sun)

Other
requirements:

Must
have flexibility to work on all areas of IT support including desktop support

People
with past experience on multiple domains of IT support will be preferred

For
urgent issues, visit to office will be required at any time including
night/week-end.

24
x 7 availability on mobile phone